We are Open!
Starting June 1st we are now open limited hours: Daily 11:00-3:00. Personal Shopping Appointments are available daily at 10:30 and 3:30 daily. Please email [email protected] to book your appointment. You will have the store to yourself to shop without the stress of waiting in line, or others in the store.
What payment types do you accept?
We accept all major credit cards, PayPal or e-Transfer. To pay via e-Transfer please select "INVOICE" when you checkout. E-transfer instructions will be included in your order confirmation via email. To pay in store, please select INVOICE and you can pay via Debit or Credit card when you pick up.
What about returns?
We are currently encouraging everyone to be mindful of their purchase and would like to avoid exchanges at this time. Our regular store policy is exchange or store credit within 14 days. We are taking exchanges on clothing items that do not fit. Please note any returns are set aside and held from being sold for 7 days, and then either sanitized or steam cleaned for safety. If you are mailing a return for exchange please contact us to arrange. Shipping cost is your responsibility. *Please note our popular "LAST CHANCE PACKS", underwear and earrings are FINAL SALE.
What about my Gift Card or Store Credit?
Do you have a store credit or in-store gift card to use? If this is the case you can contact us to find out the amount on your account. To place an order and use your credit, choose "INVOICE" when you checkout. This will send your order to me without requiring payment. I will apply the credit, and resend you a new invoice with the balance owing. Payment can then be arranged for any balance owing via Credit Card online, or e-Transfer.
How long does Shipping take?
Purchases that are being shipped should ship out within 3 business days. We ship via Canada Post Expedited which is usually around 3 business days within BC, longer for other parts of Canada or the US. Canada Post is experiencing some delays, so at this time please do not place an order for Shipping if it is time sensitive. You will receive a Canada Post tracking number via the Canada Post website once your order ships out. We do not add tracking information to this website, so please contact us if you need help.
I need help, and am not tech savvy! Can you help me?
Yes! If the website is confusing and you would like to place a phone or email order, please email [email protected] to arrange a phone call and we are happy to help and take payment over the phone. You can also message us on Facebook @radwaystudio
What if the item i'm interested in has colour or pattern options not shown?
For any items on our site with options that are not shown we will send you a photo to make your selection. An alternative if you are doing Curbside Pick-up is that we can put a selection out front and you can choose your favourite. This works well for items like Baskets where we have lots of choices and not enough time to load all the photos.
Can I make a WISH LIST?
Yes! Whenever you see a little heart icon you can press it to add your favourite items to your Wish List. You will be asked to make an account, and then your items will be visible after you login. This list is available to us, so we can help others suggest gift items or you can save this list to purchase your favourite items at a later date.