What about Returns?
We are currently encouraging everyone to be mindful of their purchase and would like to avoid exchanges at this time. Our regular store policy is exchange or store credit within 14 days. We are taking exchanges on clothing items that do not fit. Please note any returns are set aside and held from being sold for 7 days, and then either sanitized or steam cleaned for safety. If you are mailing a return for exchange please contact us to arrange. Shipping cost is your responsibility. *Please note our popular "LAST CHANCE PACKS", underwear and earrings are FINAL SALE.
How long does Shipping take?
Purchases that are being shipped should ship out within 3 business days. We ship via Canada Post Expedited which is usually around 3 business days within BC, longer for other parts of Canada or the US. Canada Post is experiencing some delays, so at this time please do not place an order for Shipping if it is time sensitive. You will receive a Canada Post tracking number via the Canada Post website once your order ships out. We do not add tracking information to this website, so please contact us if you need help.
Do you offer Delivery?
We are available to deliver packages in the local Cowichan Valley for purchases over $60. If you would like this option please select "SHIPPING" when you checkout and leave a note in the checkout. Please include any information about your property, like "leave on porch" etc. Please note items are in paper bags and not weather proof.